Remember that ServiceNow’s strategy is to help manage the end-to-end Employee Experience, including service delivery, IT services, hybrid work services (desk scheduling, resources), onboarding, and employee transitions. Kelly remains at ServiceNow with the new title Vice President and Chief Transformation Officer (Kelly is an ex-CHRO). Coupled with ServiceNow’s massive sales, marketing, and engineering team, they have the opportunity to deliver a next-gen employee career and development solution. I spent many hours with Kelley Steven-Waiss, the founder of Hitch, and I was convinced she had the knowledge, passion, and energy to pull this together. My first was a question: are you sure you want to jump into this complicated red ocean of offerings?Īnd the answer was a resounding yes: Gretchen Alarcon, Senior Vice President and General Manager, is deeply convinced that ServiceNow can do a better job in this area, largely because of ServiceNow’s deep integrations with other HCM systems, Hitch’s skills intelligence engine, and the company’s already broad set of services for employee support, journeys, surveys, and transitions. When I was first briefed on this offering I had two reactions. It competes directly with similar solutions in the market from Workday, Oracle, SuccessFactors, Cornerstone, Gloat, Fuel50, Eightfold, and many others. Today, in a bold move, ServiceNow introduced a comprehensive new product for employee skills intelligence, learning, career management, and talent mobility.īuilt on the acquisition of Hitch (in June of 2022), this is a world-class platform for all aspects of employee development, mobility, and careers. Understanding Talent Intelligence: A PrimerĪs I’ve mentioned many times, the HR Technology market is too big and too exciting to ignore.The Big Reset Playbook: Organizational Culture and Performance.The Definitive Guide to Pay and Benefits.Talent, Recruiting, and Career Mobility.Corporate Learning, Training, Career Management.Employee Experience, Engagement, Hybrid Work.Intermediate to advanced knowledge of Python.window functions, CTEs, materialized views, query optimization, etc). Ability to diagnose and troubleshoot technical issues, provide creative solutions, and communicate them to non-technical users in both verbal and written form.Relevant work experience may fulfill this requirement. Bachelor’s Degree in Computer Science, Information Technology, or another relevant field.Previous experience as a Solutions Architect, Support Engineer, Technical Account Manager, Sales Engineer, or similar roles.Working hours: EST (CST for the right candidate).Always be learning and looking to expand your technical knowledge.Be the voice of our users - advocate for features that would help to improve the customer’s experience.Create content that answers common questions asked by our users.Conduct data reviews and support calls with prospects and customers to share solutions and increase usability, performance, and value.Help onboard prospects and new customers to the Panoply platform, providing best practices and answering technical questions along the way.Be the go-to contact for technical problems for our users.Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Panoply in relation to them.Be the technical expert about Panoply - know the in and outs of our platform, how our system works, and the underlying technologies we are built on (Redshift and Google BigQuery).Customers rely on us not only to deliver answers and solutions but also on our ability to do it in a timely and professional manner. Our customers and prospects will trust you. Provide data warehousing best practices, solve technical issues, and optimize data pipeline.We look forward to meeting you and having you join our exceptional team! Job BriefĪ Solutions Architect at Panoply by SQream focuses on: The ideal candidate is a subject matter expert in reading and writing SQL and is empathic to the customer’s needs through written and verbal communication. This is an end-to-end role where you will help close new business and find opportunities to teach our customers about data analysis best practices. Panoply is looking to hire some Solution Architects to partner with our prospects and customers to ensure they experience the full potential of the platform. Location: Central or Eastern USA (fully remote)
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